Our Promise to You
Every repair backed by our workmanship guarantee. Professional engineers, clear communication and work signed off properly — every time.
We are large enough to handle complex multi-site contracts and focused enough to give every customer the personal, attentive service they deserve.
Work is carried out at a transparent fixed price or, for larger projects, a detailed written estimate is provided in advance.
12-Month Workmanship Guarantee
Every job completed by our engineers is backed by a written 12-month guarantee on workmanship. Parts and products carry the original manufacturer's warranty on top.
Your Satisfaction Drives Our Standards
Our reputation is built on consistent quality — whether we are carrying out a routine annual check, attending an emergency call-out, or commissioning a brand-new commercial boiler system.
£5 Million Liability Cover
We hold £5 million public liability insurance covering both domestic and commercial premises, giving you complete peace of mind.
Qualified & Registered Engineers
Every member of our team holds a current Gas Safe registration and is fully qualified for commercial and industrial gas work.
Professional Appearance
Our engineers arrive in clean, branded workwear and carry photo ID — so you always know who is on your premises.
Transparent Invoicing
Every invoice includes a clear line-by-line breakdown — no vague lump sums, no surprises.
Data Protection & Confidentiality
Your personal and business information is never shared, sold, or disclosed to any third party. We handle all records in strict compliance with UK data protection legislation.
24/7 Emergency Plumbing Across London
Our control room is staffed every hour of every day, including nights, weekends and bank holidays. When you call 07307 202652 you speak to a dispatcher — not an answering service — who takes the address, the fault and the access details, then assigns the nearest available engineer with the right parts on board. You are sent the engineer's name and a live ETA by text so you know exactly who is coming and when.
Typical arrival across central London zones is 45–60 minutes; outer boroughs and the inner M25 corridor are usually reached within 90 minutes, traffic depending. While you wait, our dispatcher will talk you through making the property safe — locating the mains stopcock for a burst pipe, isolating electrics beneath a ceiling leak, or shutting the gas off at the meter if you can smell gas.
Every engineer is employed directly (never agency), DBS-checked, carries photo ID and is covered by £5 million public liability insurance. Heating and gas work is carried out by Gas Safe registered engineers, and our water-supply work follows WRAS and Water Regulations requirements. Costs are explained and agreed with you in writing before any work starts, and every invoice is itemised line by line — no vague lump sums. All workmanship carries a written 12-month guarantee.
45–60 min
Typical central London arrival, day or night
Gas Safe & WRAS
Registered engineers, £5m liability cover
Live dispatch
Real dispatcher answers 24/7 on 07307 202652
Every borough
All 32 London boroughs plus the City
Emergency plumbing services
London Emergency Plumbing FAQs
How fast can an emergency plumber reach me in London?+
Central London call-outs are typically attended in 45–60 minutes; outer boroughs usually within 90 minutes. You get the engineer's name and a live ETA by text as soon as they are assigned.
Are you available at night, weekends and bank holidays?+
Yes — dispatch is staffed 24 hours a day, 365 days a year. Out-of-hours rates are always confirmed with you before an engineer is sent.
Are your engineers Gas Safe registered?+
Yes. All gas and boiler work is carried out by Gas Safe registered engineers, and water-supply work follows WRAS and Water Regulations requirements. Every engineer is DBS-checked and covered by £5m public liability insurance.
What should I do while I wait?+
Turn off the mains stopcock (usually under the kitchen sink) for a burst pipe or major leak, switch off electrics affected by water, and clear the area below the leak. If you smell gas, shut the gas off at the meter and open windows.
Will the work be guaranteed?+
Every job is backed by a written 12-month workmanship guarantee, with parts covered by their original manufacturer warranty.
Borough and area coverage
Engineers are stationed across the capital so there is almost always a van within a few miles of you. We cover Camden, Westminster, Kensington and Chelsea, Islington, Hackney, Tower Hamlets, Lambeth, Southwark, Wandsworth, Hammersmith and Fulham, Brent, Ealing, Haringey, Newham, Lewisham, Greenwich, Barnet, Enfield, Croydon, Bromley, Merton, Sutton, Kingston, Richmond, Hounslow, Harrow, Hillingdon, Redbridge, Havering, Barking and Dagenham, Bexley, Waltham Forest and the City of London.
Central postcodes (W1, WC1, WC2, EC1–EC4, SW1) are usually the fastest to reach because of vehicle density; suburban postcodes are covered by engineers based in the same borough rather than dispatched from a central depot, which is why out-of-zone waits stay short even overnight.
Whatever the job — an uncontrolled burst on a rising main, a soil stack blockage in a converted flat, a failed diverter valve leaving a family without hot water, or a slow leak found only with thermal imaging and acoustic tracing — the same standards apply: Gas Safe registered engineers where gas is involved, WRAS-compliant materials on water supply, £5 million public liability cover, written costs before work starts and a 12-month workmanship guarantee on completion.